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Customer and Client Service

Managing Your Time and Productivity

Effective Teams

Module 1: Identifying Issues and Challenges, and Understanding Trauma-Informed Care

Communicating as a Leader

Tech Tools for Admins

Module 2: EDI and Developing Cultural Competency

Communicating as a Leader

Maintaining Mental Health

Module 3: Mental Health and Substance Use, Complex Family Dynamics, and Collaboration with First Nation Communities

Foundations of Conflict Resolution

Managing Conflict in the Workplace

Project Management for Admins

Module 4: Building Relationships, Referral Networks and Collaboration with Multiple Professionals

Managing Conflict in the Workplace

History of Conflict with Indigenous People

Performance Management

Conflict Skills: Applications and Insights

Foundations of Project Management

Performance Management

Developing Leadership Competencies

Change Management (New Managers Certificate)

Communication Skills for Conflict Resolution

Project Leadership

Change Management (New Managers Certificate)

Maximizing Results in an Ever-changing Workplace

Case Management Module 1: Engagement

Intro to Workplace Writing

Strategic Thinking

The Adult Learner

Handling Difficult Conversations

Restorative Dialogue

Case Management Module 2: Assessment

Change Management (Project Management Certificate)

Public Speaking Fundamentals

Strategic Thinking

Mental Health at Work: Healthy, Inclusive Workspaces and Self-Care

Case Management Module 3: Analysis

Motivational Interviewing Module 1: Introduction to Motivational Interviewing

Case Management Module 4: Case Planning

Project Communication

Motivational Interviewing Module 2: Engaging

Unlocking Your Leadership Abilities: Rise Up, Lift Others, Engage

Case Management Module 5: Monitoring and Closure

Motivational Interviewing Module 3: Knowing Where You’re Going

Event Communication

Motivational Interviewing Module 4: Helping Conversations

Case Management Module 6: Tying it All Together

Motivational Interviewing Module 5: Practicing Well

Introduction to Agile Project Management

Project Start-up, Planning, and Completion

OHS Basics and Responsibilities

OHS Program Development

The Importance of Marketing

OHS Program Implementation

Social Media Marketing

Strategic Branding

Introduction to Quantitative Analysis

Qualitative Analysis I

Qualitative Analysis II